Welcome to Sanctuary North's Privacy Policy

Sanctuary North cares deeply about the privacy of its visitors and users. To that end, this Privacy Policy ("Privacy Policy") describes how Sanctuary North ("Sanctuary North", "we", "our", or "us"), collect, use, and share your Personal Information ("PI"), as well as an explanation of the data rights you may have in that Personal Information. This Privacy Policy applies to all Sanctuary North users, including unregistered visitors, registered users, and premium users (collectively, "Users", "you", or "your"), and to all Sanctuary North services, including our websites (including www.sanctuarynorth.com and any of its subdomains, the "Website"), web applications ("Sanctuary North Apps"), mobile applications ("Mobile Apps"), and related services (collectively, the "Services"). This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.

Prior to accessing or using our Services, please read this policy and make sure you fully understand our practices in relation to your Personal Information. If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave and discontinue all use of any of our Services. If you have any questions or concerns regarding this policy, please contact us at info@sanctuary-north.com.

2.1. User information:

To provide you the Services, we must collect Personal Information relating to an identified or identifiable natural person ("Personal Information"). We collect Personal Information you provide us, from your use of the Services, and from other sources. Here are the types of Personal Information we collect about you:

Information you provide us. When you contact us through our website forms, subscribe to our newsletter, or contact us directly by any communication channel (e.g., emails), you may provide us Personal Information, such as name, email address, phone number, project details, and any other information you include in your communications with us.

Information we collect when you use the Services. When you visit our website, we may collect aggregated usage Personal Information, such as Visitors' browsing and 'click-stream' activity on the Services, non-identifying Personal Information regarding the Visitor's device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.

Information we collect from other sources. We may receive Personal Information about you from third-party sources, such as i) security providers, fraud detection and prevention providers for example to help us screen out users associated with fraud, ii) social media platforms, when you interact with our social media accounts, we may receive Personal Information from that service (e.g., your username, basic profile Personal Information) and in some cases, we may collect Personal Information from lead enhancement companies which help us to improve our service offering; iii) advertising and marketing partners in order to monitor, manage and measure our ad campaigns.

We use your Personal Information for the following purposes:

1. To provide and operate our services;
2. To respond to your inquiries and provide customer assistance;
3. To send you promotional content and marketing communications (with your consent);
4. To help us to update, expand and analyze our records to identify new customers;
5. To analyze our website performance and marketing activities;
6. To create aggregated statistical data and other aggregated and/or inferred information, which we or our business partners may use to provide and improve our respective services;
7. To provide you with professional assistance.
8. To enhance our data security and fraud prevention capabilities; and
9. To comply with any applicable laws and regulations.

We may use techniques like "machine learning" (European law refers to this as "automated decision-making") to help us improve our services. When we use machine learning, we either: (i) still have a human being involved in the process (and so are not fully automated); or (ii) use machine learning in ways that don't have significant privacy implications (for example, reordering how applications might appear when you visit our services). We may also use machine learning to help us monitor, identify, and suspend accounts sending spam, or engaging in other abusive or fraudulent activity.

We use your Personal Information for the purposes set out in Section 3 where:

1. Our use of your Personal Information is necessary to perform a contract or to take steps to enter into a contract with you (e.g. to provide you with our services, to provide you with our customer assistance);
2. Our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have; or
3. Our use of your Personal Information is necessary to support legitimate interests and business purposes (for example, to maintain and improve our Services and the effectiveness of Sanctuary North by identifying technical issues), provided it is conducted in a way that is proportionate and that respects your privacy rights.

We may share your Personal Information with service providers and others (or otherwise allow them access to it) in the following manners and instances:

4.1. Third Party Service Providers:

Sanctuary North has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, performance measurement, data optimization and marketing services, content providers, and our legal and financial advisors (collectively, "Third Party Service Provider(s)").

Sanctuary North may share the following categories of Personal Information with Third Party Service Providers for a business purpose:

• identifiers, including name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers.
• commercial Personal Information, for example Personal Information regarding products or services purchased, obtained, or considered.

4.2. Law Enforcement, Legal Requests and Duties:

Sanctuary North may disclose or otherwise allow access to any categories of your Personal Information described in this Privacy Policy pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.

4.3. Protecting Rights and Safety:

Sanctuary North may share any categories of your Personal Information described in this Privacy Policy if we believe in good faith that this will help protect the rights, property or personal safety of Sanctuary North, any of our Users, or any member of the general public, with or without notice to you.

4.4. In connection with a change in corporate control:

In addition, should Sanctuary North or any of its affiliates undergo any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, your Personal Information may be shared with the parties involved in such event.

5.1. Data Transfers:

Sanctuary North processes data about individuals across the world and may transfer your Personal Information outside of your country. Your security, privacy and confidentiality are our top priority and that's why Sanctuary North conducts a vetting process that includes an assessment of the privacy laws in those countries to validate they have strong data protection laws.

5.2. Data Transfers Outside of EU/EEA/UK:

If you are in Europe, the U.K., or Switzerland, when we transfer your Personal Information to a location outside of Europe, We will make sure that (i) there is a level of protection deemed adequate by the European Commission or (ii) that the relevant Standard Contractual Clauses are in place, or (iii) we use another legally recognized transfer mechanism in the applicable jurisdiction.

When Sanctuary North transfers E.U. Personal Information to a third country that the European Commission did not find will adequately protect your information, Sanctuary North ensures that it has taken additional measures to comply with the European data protection laws.

We and our Third Party Service Providers use cookies and other similar technologies ("Cookies") in order for us to provide our Service and ensure that it performs properly, to analyze our performance and marketing activities, and to personalize your experience.

You can learn more about how we use cookies and similar technologies and how you can exercise control over them in our Cookie Policy.

Please note that we do not change our practices in response to a "Do Not Track" signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.

7.1. Promotional messages

We may use your Personal Information to send you promotional content and messages by e-mail, text messages, and similar forms of communication from Sanctuary North or our partners (acting on Sanctuary North's behalf) through such means.

If you do not wish to receive such promotional messages or calls, you may notify Sanctuary North at any time or follow the "unsubscribe" or STOP instructions contained in the promotional communications you receive.

7.2. Service and billing messages

Sanctuary North may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the means available to us) if a certain Service is temporarily suspended for maintenance; reply to your e-mail inquiries; send you reminders or warnings regarding upcoming or late payments for your current or upcoming projects; or notify you of material changes in our Services.

It is important that you are always able to receive such messages. For this reason, you are unable to opt-out of receiving such Service and Billing Messages unless you are no longer a customer of Sanctuary North.

Sanctuary North believes that it is imperative that all visitors and customers have control over their Personal Information. Therefore, depending on the way you interact with Sanctuary North Services, you may have the right to request access to, receive a copy of, update, amend or delete, port certain Personal Information to another service, restrict, or object to certain uses of your Personal Information (for example, for direct marketing purposes). Further, when we rely on your consent for processing of your Personal Information (for instance, for direct marketing) you can withdraw your consent at any time, and such withdrawal will take effect from thereon.

Sanctuary North will not charge you more if you exercise any of these rights and will continue to provide you with the same level of service.

You can also exercise your rights by sending your request to info@sanctuary-north.com, or reaching out to our customer care department. When we receive your right request, we may take steps to verify your identity before complying with the request to protect your privacy and security.

Before fulfilling your request, we may ask you for additional information in order to confirm your identity and for security purposes. We reserve the right to charge a fee where permitted by law (e.g. if your request is unfounded or excessive).

You have the right to file a complaint with your local supervisory authority for data protection (but we still recommend that you contact us first).

If you have any questions or concerns about our collection, use or disclosure of Personal Information, or if you believe that we have not complied with this Privacy Policy or applicable data protection laws, please contact us – our details are set out at the end of this Privacy Policy.

We will investigate the complaint and determine whether a breach has occurred and what action, if any, to take. We take every privacy complaint seriously and will make all reasonable efforts to resolve your complaint promptly and in accordance with applicable law.

You can file a complaint with your local supervisory authority for data protection at any time, however we recommend that you contact us first so we can try to resolve it.

We may retain your Personal Information for as long as you are a customer, as indicated in this Privacy Policy, or as otherwise needed to provide you with our Services.

We may continue to retain your Personal Information after you cease to be a customer and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.

To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of such data, the potential risk of harm from unauthorized use or disclosure of such data, the purposes for which we process it, and the applicable legal requirements.

Sanctuary North has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services; we regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of our Services and protection of our Visitors' privacy.

Regardless of the measures and efforts taken by Sanctuary North, we cannot and do not guarantee the absolute protection and security of your Personal Information or any other information you upload, publish or otherwise share with Sanctuary North or anyone else. We encourage you to avoid providing us or anyone with any sensitive Personal Information of which you believe its disclosure could cause you substantial or irreparable harm.

Furthermore, because certain areas on our Services are less secure than others, and since e-mail and instant messaging are not recognized as secure forms of communications, we request and encourage you not to share any Personal Information on any of these areas or via any of these methods.

If you have any questions regarding the security of our Services, you are welcome to contact us at info@sanctuary-north.com.

Our Services may contain links to other websites or services. We are not responsible for such websites' or services' privacy practices. We encourage you to be aware when you leave our Services and to read the privacy statements of each and every website and service you visit before providing your Personal Information. This Privacy Policy does not apply to such linked third party websites and services.

We may update this Privacy Policy as required by applicable law, and to reflect changes to our Personal Information collection, usage and storage practices. If we make any changes that we deem as "material" (in our sole good faith discretion), we will notify you prior to the change becoming effective. In relation to any updated Privacy Policy, we will, as required by applicable law, notify you, seek your consent and/or take any other measures. We encourage you to periodically review this page for the latest Information on our privacy practices. Unless stated otherwise, our most current Privacy Policy applies to all information that we have about you, with respect to our Website and other Services.

Any heading, caption or section title contained herein, and any explanation or summary under the right "What This Means" column, is provided only for convenience, and in no way defines or explains any section or provision hereof, or legally binds any of us in any way.

This Privacy Policy was written in English, and may be translated into other languages for your convenience. If a translated (non-English) version of this Privacy Policy conflicts in any way with its English version, the provisions of the English version shall prevail.